Terms & Conditions Retail Showroom

1

BEFORE YOU BUY – MAKE SURE THAT:

  • You check that the product you intend to purchase is suitable for that purpose.
  • You double check measurements in advance to confirm all items will fit where you intend.
    • Note: tiles are produced in batches so make sure you buy sufficient quantity to complete your
2

BEFORE YOU INSTALL YOUR PRODUCTS – BE CERTAIN TO:

  • Always keep the goods in a safe environment before and during the installation:
    • avoid accidental damage or dirt and cement dust harming the products
    • excessive heat, damp & frost will damage adhesives and grout.
  • Always check that the product you’ve purchased match the item on your paperwork before opening packages. If in doubt contact the store before opening.
  • When opening packaging take care not to use tools that could damage the goods inside:
    • Carefully open neatly and immediately check the contents list of parts, do this before any of the packaging is destroyed or disposed of.

NOTE - small parts might not be immediately visible within the packaging – we cannot replace these under the terms of the suppliers warranty.

  • Check all tiles are acceptable before fixing.
    • When mixing two or more tiles (light & dark for example) make sure your fixer checks before proceeding that the calibre is compatible/workable.
  • Adhesive and Grout products carry a shelf life and are classed as perishable goods:
    • make sure you store these products in dry and safe environments.
    • Returns and refunds of these products are subject to restrictions (see Adhesive & Grout section 11)
3

PLEASE NOTE THE FOLLOWING:

  • No guarantee can be given to batch matching on any loose tiles purchased.
  • We accept no responsibility for the tile quantities calculated from measurements supplied by others.
  • Our staff will be pleased to assist with quantities required but please be aware the information provided is advisory only – the obligation to ensure the quantity you purchase is accurate for the job you intend remains firmly with you/your installer.
  • Before returning excess tiles, always consider retaining spares for future requirements such as room alterations or accidental damages.
4

GENERAL TERMS & CONDITIONS

  • No liability or refund request will be accepted by Tile & Bath co. once goods are fixed, modified or installed.
  • The responsibility for the return of goods lies solely with the customer – this applies to all goods including those delivered to the customer location.
  • All approved refund payments are returned within 21 days by bank transfer.
5

STARTING YOUR INSTALLATION

We strongly recommend that you do not book fitters/tradesmen until your goods are at the installation location and all necessary checks (as described in these T&C’s, damages, missing items etc) are completed. We accept no liability for any charges incurred as a result of not carrying out these checks.

6

STORING CUSTOMER GOODS/ORDERS.

  • Holding and storing customer goods at the store of purchase is limited to a maximum of 30 days (see section 14 Home Deliveries for further information).
  • We are prepared to hold a customer order in secure warehousing for up to 6 months – if the order is cancelled during this time the goods will be subject to a storage charge.
  • When calling in your order after storage, we must have 14 days notice to prepare delivery either to your store of purchase for collection or for your home delivery.
7

DAMAGED GOODS:

  • Damages: Providing the problem is reported to the store of purchase within 48 hours of receipt we will exchange the item (excluding damages deemed to have occurred outside of our control).
  • The goods must be returned WITHIN 7 DAYS OF REPORTING THE DAMAGE.
  • Damages will be examined at Tile & Bath Head Office, the supplier’s input will be included so a thorough assessment can be made. No examination will be made without a fully completed returns/request form (PRODUCT EXCHANGE/RETURNS REQUEST FORM Ref:V3)
  • We cannot stipulate a completion time for the assessments due to the unique circumstances of each request.
8

TILES - STORE STOCK ITEMS.

  • We will REFUND any overs up to a maximum of 30% as long as:
    • they are returned in re-saleable condition (see section 16)
    • they are returned to the original store of purchase
    • returns must be made within 42 days of purchase date
  • Quantities above 30% will be subject to a restocking charge equal to a minimum of 25% of the price paid for the goods being returned (Special Orders are non-refundable).
  • Any problems with damaged/faulty/missing contents must be reported within 48 hours of receipt of the goods.
  • We will refund at the invoiced price minus any applicable handling/restocking charges.
9

TILES - WAREHOUSE STOCKED ITEMS (customer collection from the store or delivered to the customer location)

  • All Terms & Conditions for ‘Tiles – store stock items’ (see section 8) apply for warehouse stocked items.
  • IN ADDITION to the above all warehouse held stock delivered to store for a customer order will be subject to a handling and return charge of a minimum £30 if refunded. Note: This fee can be avoided if the customer returns the goods directly to the central warehouse.
10

SPECIAL ORDER ITEMS.

  • all special-order items are clearly marked on your invoice/receipt: these items are non-refundable.
  • If any special-order items are damaged or faulty this must be reported to the store of purchase/head office immediately and no later than 48 hours after taking delivery/collection.
11

PERISHABLE GOODS – RETURNS MUST BE WITHIN 14 DAYS.

  • These goods can be refunded once they’ve been inspected to ensure they are in a resaleable condition.
12

BATHROOMS

  • ALL bathroom equipment must be CAREFULLY UNPACKED and checked for damages or missing content IMMEDIATELY ON RECEIVING the goods (see section 6-7)
  • Any problems with damaged/faulty/missing contents must be reported within 48 hours of receipt of the goods.
  • Returns or refund requests for goods incorrectly purchased must be:
    • Submitted using from ‘Product Exchange/Returns Request Form V3’
    • returned in re-saleable condition to the store of original purchase (see section 1)
    • within 7 days of receipt.
  • Approved refund requests will be subject to a minimum 25% handling charge.
  • Toilet seats once assembled/installed are a non-refundable/exchange item.
  • Toilet seat covers are available and provide a hygiene barrier plus an aesthetic appearance the cover is not meant to be strong enough to be used as a seat or for standing on. We accept no liability for toilet seats damaged in this way.
13

FLOORING LVT (does not apply to products cut from the roll)

  • We will REFUND any overs up to a maximum of 30% (of full order value) as long as:
    • they are returned unopened in re-saleable condition (see section 16)
    • they are returned to the original store of purchase
    • returns must be made within 42 days of purchase date
  • We will refund at the same price you purchased your item at.
  • No refund requests are accepted for products which are Special Order items, unless they are faulty in which case a replacement will be supplied.
  • Any problems with damaged/faulty goods must be reported within 48 hours of receipt.
14

HOME DELIVERIES.

  • If home deliveries are delayed (at the customer’s request) beyond the 42 days refund period, then refund requests will not be accepted or agreed.
15

CLEARANCE ITEMS – TILES OR BATHROOMS:

  • Check you have sufficient quantities to complete your project, as once clearance stock is sold out, it is highly unlikely we will be able to source additional stock.
  • We are unable to exchange or refund any clearance items.
16

KEY TERMS EXPLAINED.

  • RE-SALEABLE CONDITION means the goods have to be returned in all original packaging, unopened and be fit for sale at the normal full price.
  • SPECIAL ORDER items are products that are ordered specifically for a customer and are not items stocked in store or the warehouse.
  • No Liability can be accepted by Tile&Bathco (UK) Ltd, once goods are fixed.
  • The responsibility for the return of goods is on the purchaser / buyer.
YOUR STATUTORY RIGHTS ARE NOT AFFECTED BY THESE TERM